General Manager Report – June 2013 by Jan Ek Financial Report: Overall we have operated through May 31, 2013 well within our operating and capital budgets year-to-date. However, three divisions have a negative variance from budget at the end of May and were short of meeting their net operating budgets year-to-date as follows: Food Service Division was $549 short, Bowling Division was $1,629 short, and Golf Division was $150,265 short. These negative variances are not all due to income shortages or uncontrollable expenses; unfortunately in all three divisions it appears that May was not budgeted for three pay periods which would have kept both Food Service & Bowling Divisions from being over budget. In addition, Senior Management has been asked to ensure proper controls are in place for financially managing staff. Bowling Centers: Summer maintenance is being performed on all pinsetters at both bowling centers. Maintenance includes lubrication and rebuilding of all major components to ensure proper operation and minimal downtime during the busy fall season. Recently the United States Bowling Congress (USBC) performed inspections on all RCSC bowling lanes, approaches, foul lights and pinspotting. There were a few minor issues at each center which will be resolved before the beginning of the fall season. Cardholder Services: Payments made by property owners in outside collections totaled just $3,543 in May with payments from 12 property owners. Payments for referred accounts continue to be lower than expected so some additional work with the outside agency will be done. The payments on past due assessments increased in May due to the higher invoiced months of March and April, and were 28% over monthly averages for the past year. April billings went past due at a higher rate of 7.6%, up from last month. March balances went over 60 days past due at the average rate of 4.2%. Outstanding balances related to property transfers increased in May by 5% and continue to represent half of all receivables due. Trustee sale notices on Sun City properties ticked up to 66 for the end of May. The number of properties owned by lending institutions held steady at 89 this month. The Preservation and Improvement Fees collected in May were $704,502. Year to date PIF fees are $3,108,940, which is $1.2M over the conservative budget for the year. Human Resources: We have revised RCSC’s Application for Employment form adding the corporate logo in addition to clarifying some areas. The form can now be completed and submitted online simplifying the application process. We are also revising other internal HR forms that are found on the corporate intranet to meet changing needs and for conversion to fill-able online forms. Recently we revised several job descriptions to update and meet new standards and requirements of OSHA and other employment laws. We plan to review and revise all job descriptions where necessary. Our most recent change was to revise weight limits that employees are allowed to lift while performing job responsibilities.