WHERE ARE WE NOW? Progress as of March, 26, 2023 Reference, June 30th, 2022 RCSC Board Meeting Minutes: Motion Passed, $56,500 to partner with Arizona State University to conduct the following services: 1. Current Member Survey 6,000 submitted February 2023 2. Current Member Focus Groups Held the end of March 2023 3. Current Member Working Groups 4. Community Benchmarking 5. Trend Analysis 6. Future Member Survey 7. Long Range Planning Prior to the board’s vote on the project, Bill Cook, RCSC general manager, campaigned to approve the motion: “…regarding the Survey partnering with Arizona State University (ASU). One of my objectives relayed to me by the Board was to do Long Range Planning (LRP). I attend the LRP Committee meetings and there has been a lot of work done with respect to the survey. There was frustration by the committee because the survey, developed by the LRP Committee, was not approved by the Board last year. I have a lot of history with Surveys and LRP and there have been instances where we have used an outside consultant for objectivity and also to become an arbitrator when questions or disagreements arise. I had approached our SCVC and Marketing Manager Polly Corsino, to do some research on someone we could partner with to do the survey. Polly has done a great job getting RCSC involved with ASU. Polly and I have had multiple meetings with ASU, and they have developed a statement of work which offered seven (7) initial services. Th Board had a Question & Answer session with ASU got get an understanding of what was involved in the statement of work. The original estimate was for $66,500, the Board agreed to remove one of the services regarding social media and it brought the quote down to $56,500. In my further discussion with the professor, I negotiated a price of $45,000. This price will include a survey of our current membership. The survey will be led by the Board and also members of the LRP Committee which was approved by ASU. The Board will give the final approval. We will survey the community then once we have received the results, we will have focus groups and working groups.. One group will discuss the results and the other will discuss action plans based on the results of the survey. All of the working and focus groups will be made of RCSC management and membership. We will also do benchmarking and look at other communities similar to ours. We will do Trend Analysis as well by looking at other 55+ communities across the country to look at other trends. There will also be a survey for future residents as well which will be broadcast wherever we decide. ASU will help with Long Range Planning which is also included. I am in support of this because I do believe the objectivity and expertise they bring to the table would be beneficial. One of the professors is coming out of retirement to do this and she did LRP for SC West and SC Grand and is excited to work for us.” RCSC MINUTES: June 30, 2022 https://suncityaz.org/wp-content/uploads/2022/09/2022_06_30-Board-Meeting-Minutes.pdf
(Not too late to signup! ) April, 2023 SunViews article ASU/RCSC Survey Update 3.31.23 Next Up: Working Groups Over 6,200 participated in the initial the ASU/RCSC survey process which began in January, representing a 22% response rate (which includes both electronic and paper responses). The 93-question survey, created by Long Range Planning Committee’s Survey Ad Hoc Sub-committee along with Arizona State University professors, touched on what current RCSC Members/ Privilege Cardholders desire in future recreation. Analysis of survey results is estimated to be completed in May and will be presented at a future Board of Directors Meeting and posted on the RCSC website (www.suncityaz.org). Community-based focus groups held March 25-29 and led by ASU staff brought together volunteer participants who were tasked with addressing two issues – Sun City and/or recreation. These Focus Group sessions lasted 45 minutes each with 140 Member/ Privilege Cardholders participating. A special “thank you” goes to these individuals who expressed their thoughts freely and openly to further understand their concerns and points of view on these matters. Topics developed from the Focus Groups will be utilized to determine the emphasis and direction of the ASU-led Working Groups currently scheduled for Wednesday, April 26 from 4 to 7pm at Fairway Center. This will require a time commitment for the full 3-hour period and participation by at least 150 community residents would be ideal. Should you want to be a part of these Working Groups and take a deeper dive into solutions and alternatives for some of the issues that arose from the survey and focus groups, please email pcorsino@suncityaz.org. Deadline to register is Wednesday, April 19. Let’s keep working together as we continue the process and help to shape the future of Sun City AZ recreation!
