❗️ New RCSC website launches Tuesday, 09-16-25❗️User Instructions Included

https://umbraco-fe-prod.azurewebsites.net/generic/rcsc-financial-information
You need to login, then go to RCSC resources, then there is a tab for financial information.

 

That address works, but look at the URL . That is a Microsoft site for building and testing web sites and other functions.
Google Azure.
I don’t believe RCSC should be on non RCSC sites..
Which brings up another question - does RCSC have a Disaster
Recovery plan?
If I use the suncity Az.org to login and then select RCSC resources, then select financial information you will be redirected to the azure web page - not a RCSC web site.
Thanks though, I found the budget but not being a numbers person it will probably take me significant time to
find what I’m looking for.

 

SCR, what exactly are you looking for? Maybe I can help you.

 

Basically what I’m looking for is the entire budget amount for 2025 for the IT/Technology.
To include salaries and benefits, hardware and software and whatever else is included in a
departments budget.
Maybe that will explain why the GM is the point person on the new website.
Thanks.

 

The website is IMHO a piece of junk. I spent 20 minutes getting nowhere. Who was the Board spokesperson for this?

 

John, I agree in some respects to your characterization of the NEW? website.
However, I'd like to hear a little more about your concerns/issues.
Anyway, to answer your question - I wont mention any names but the entire board is responsible
for the new web site. They now appear to be distancing themselves from a failure and placing
the website directly on the GM's shoulders. I've heard nothing from the BOD regarding
the NEW? web site rollout.
"
At the recent Outreach and Communications Committee meeting, Chris N, chair, said website transitioning concerns should be emailed to Mike Dirmyer, interim GM. He is the point person.
mdirmyer@suncityaz.org"
The directly above words are not my words. They are they words of someone else on this board.
I try not to use names in my posts.

The GM should never have been involved in the NEW? website rollout.
The web site is a function of IT/Technology.
Web sites in most corporations are developed, implemented, and maintained by the IT department
and Marketing.

I'd be curious to know who recommended Tallwave as the NEW? web site developer.
The recommendation had to come from someone and the questions are WHO and WHY?
The BOD must have signed off on this recommendation and the question is WHY?

Even though the BOD preaches transparency I think we will never know the real answers to the above questions.

Apparently there are 2 URL's to the NEW? RCSC Sun City Website.
1. https://umbraco-fe-prod.azurewebsites.net/
2. https://suncityaz.org.

Of the 2 above, the traditional website URL has always been suncityaz.org
Not 100% sure, but I believe the first of the 2 above is the developers test bed.

If they are now changing the link to the RCSC Sun City web site it should be communicated to the members.

In any event we have a NEW? web site that is not ready for prime time.

 

SCR - The website is non-functional. After two failed attempts to activate it, it magically activated. Good luck finding anything. It looks like more than half the historical Information is missing. IMHO the look of the website does nothing to promote Sun City and is just plain ugly IMHO. It is slow and cumbersome. And it appears the directors have gone underground and removed their emails so members cannot communicate with them. That is just for starters.

 

May I offer a history of the RCSC IT network? I had cataract surgery yesterday, so I am writing this with one eye.
The IT infrastructure needed, even back when I was on the board, was completely inadequate. The racking, wiring and the hardware needed for a truly workable and functional network was not there. The main frame consisted of one small shelf with four racks with 2 plug ins. I saw this for the first time and laughed. I asked the then IT manager where the rest of the system was and he said that was the total network setup they had.
I left the closet where this system was in total disbelief. I knew what needed as far as racking, wiring, electrical connections, plug ins and additional peripherals. I also knew the closet was no where large enough to handle the entire system needed. I went to the GM and explained how woefully inadequate the entire system was and what would be required just to get up to speed. I explained the space requirements, the size estimates of what the network would need and an initial estimate, based upon research and calling professionals from the industry, and back then the cost was about $599k. Nothing was ever done to modify or upgrade any segment of the network except for the purchase of TEG and it was added to the dilapidated network. That’s been the total upgrade of the network for over 15 years. Every one knows that the entirety of the electronic infrastructure has expanded and grown, but not the RCSC.
There’s a new generation of network and data management being utilized by companies that have not kept up with the most reliable and efficient infrastructure. The company contracts with an offsite network management program and between them, arrange a working relationship. I suggested that very idea some time ago in a different thread. The RCSC gets a new and improved infrastructure to include all of the centers, the warehouses, the pro shops and get them all wired to a new infrastructure with a sustainable network. The cost outlay would be the contracted amount plus the IT maintenance fee to have this software company maintain the newly placed infrastructure. In essence, the RCSC IT department would be assisting with the maintaining of the system, but the software company manages and maintains the complete system.
This takes the cost burden off of the RCSC and the network that should have been in place is now installed. I don’t know if this is the direction that RCSC decided to go, but from a cost standpoint it makes a lot of sense.
I know that I advocated for this approach because of the enormous amount of work involved. I also know that the cost would far exceed any amount that the RCSC would want to spend. If Tallwsve is the supplier of choice, they will continue to modify and adjust further to make the system become more efficient and intuitive. Folks, it takes time. I can’t emphasize enough how inadequate the system was. To have the capability that we currently are experiencing took months to physically wire and install.
I can’t show you how bad things were, but let’s give the system a chance to grow and improve.
The directors email addresses are still active. You need to use the first initial, then the correct spelling of the last name the @sunciityaz.org. Gosh I hope that came out right, I just can’t see!
I was one of the people trying to lambast the process for taking too long, but I can’t stress enough how poor the system was.
I have gotten to long winded. The reality is that we have a new system that will grow to be more efficient, we need to give it the time it needs to mature.

 

To my knowledge there has never been a main frame in Sun City.
Infrastructure was upgraded to fiber so that all RCSC facilities could communicate
with each other. I haven't seen them recently, but I'll bet that wiring closets are still a mess.
The reality is that new software (web site) is not a panacea for technology issues in Sun City.
Software alone (web site) will not fix anything especially when that NEW? website fails to meet
today's standards for a user friendly web site.
Again everyone knows how bad the systems was and still is.
So what is your point?
We are still in the 20th century when it comes to IT.
Our IT department spends most of its time putting out fires.
It will take years and tons of money to get us into the 21st century.
IT is an ever changing environment requiring constant training and education for the
IT staff which is not in Sun City's budget.

 

Can anyone answer the following question;
Was TEG integrated into the old web site?
Or
Was it a stand alone product that the golfing community used?
No options please. Fact only.

 

I can't comment on whether TEG was integrated or not, but I can tell you that TEG was used for the online voting of the Board of Director candidates, which is no longer possible. TEG no longer supports that and RCSC has to outsource our election process to another third party vendor.

 

SCR,
So you know that fiber was run to all of the centers? Who paid for that and did the termination and testing with the current network?
I never said a new website was a panacea for the network issues beings resolved and worked on.
Since you seem to feel you know better than those working on the new network assembly and that there’s apparently no need to support any kind of a serviceable network transport system, why don’t you give your design platform and plans as to how the enterprise system is to support all of the centers and a new website and remote access to the centers? I hear lots of complaining and damning of those who are working on the issues, but don’t see any solutions being offered.
I have tried to offer a glimpse of the solutions that are being worked on in the support of the community and the RCSC. What does that have to do with anything? Someone is trying to point out that work is in progress and that websites, like life, isn’t always perfect. Imho

 

OK - Just tried it again and more links are working. Maybe just the rollout was junk. The site is highly organized and easy to get around. There is a place to provide comments. Graphics are better than before. (But still could be improved IMHO.) It is funny that all this happened after the director(s) got out of the way... Good job Mike!

 

So to be clear John you are comfortable clicking on SIGN IN in upper right corner.
Then being redirected to another page where you have to click on LOGIN?
To logoff you have to click on MYSUNCITY.
Then be redirected to another page to click on LOGOUT.
To then be directed to another page to click on LOGOUT again.
3 steps to logout is ridiculous. LOGOUT should be predominant on any page you are on. 1 Click to logout.
Also tried sending a message - never got feedback that message was sent.
Tried clicking on Technology Meetings - got blank page.
Used the NEW? sites BoardofDirectors@suncityaz.org to send a message to the board. No response.
Personally not convinced the NEW? site is any better than the old.

 

CM - So you know that fiber was run to all of the centers?
From the January *8th Technology Minutes:
"A Technology Committee update. We’re working on making changes to handle the incoming higher speed bandwidth based on the new fiber feed and throughput from Cox."
Sent email to BOD and GM asking if fiber has been installed.
As usual - NO RESPONSE. - Transparency at its best.

 

SCR - I am comparing the initial rollout to the site I got on yesterday. Much improved and navigation was easier than old site. Still a great deal of missing information but my hope is that will be addressed.

 

Sent emails to both the BOD and Mike.
No answers.

 

John, respectfully, you did not answer the questions posed above.

 

Sorry for the double post, Ipad taking normal then normal to respond.

 

BOD nor Mike respond to any email. Total waste of time.
Please don't repeat what has already stated multiple times.
The BOD nor the GM respond to emails sent through the NEW? web site.
We are 8 days into the new website and issues still abound.
Go to the NEW? website suncityaz.org and click on Technology Committee link under
Meeting Minutes and Summaries. What do you get? Blank page.
after 18 days this is NOT acceptable.