Robert Half Staffing Agency Chosen for RCSC GM Search

Robert Half Staffing Agency Chosen for GM Search
RCSC has completed the staffing agency review and has chosen Robert Half for the General Manager search. Since 1948, Robert Half has led the staffing and recruiting industry with integrity, innovation, and a deep commitment to success. Their experience and commitment will help lead our search for the best GM candidate to help meet our overall mission and vision to be a national leader in 55+ socially active lifestyle communities.

The GM role is critical for RCSC and demands a comprehensive skill set that integrates operational expertise with visionary leadership. We are confident that through our staffing agency selection and Board review process, we will yield the best possible candidate for our Members and for RCSC.
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Robert Half Agency:
https://www.roberthalf.com/us/en

Source: RCSC E-blast, Tuesday, August 5, 2025
https://mailchi.mp/4c5e3b9b1bf7/exchange-video-link-7788988?e=f18f779945

 

Time to do your thing EO and find the job description!

 

If this is such a critical role, why has it taken this long just to pick a headhunter?

 

• D’Luzansky “resigned” March 27, 2025.

Hiring a qualified RCSC GM takes time to do it right.

Board had three months before their summer break.

They likely spent considerable time creating a solid job description, with expectations, prior to deciding on a hiring agency.

 

This board has had a lot of cleanup on aisle 9 from prior shenanigans. Plus, they are entitled to have a life that doesn't include running Sun City every waking moment. Quite frankly, I'm grateful that none of them have thrown up their hands and left.

 

For reference from Board Policy 32, October 21, 2024. Wonder what the current board may have changed in the description for the search for the new GM?

GENERAL MANAGER
WHEREAS Article V, Section 6.3 of the Corporate Bylaws empowers the Board of Directors (“Board” or “Directors”) of the Recreation Centers of Sun City, Inc. (“RCSC” or “Corporation”) to adopt Policies (“BP” or “Policies”) not in conflict with the Restated Articles of Incorporation (“Articles”) or the Corporate Bylaws (“Bylaws”).

WHEREAS the Articles and Bylaws must take precedence over Board Policies and the definitions in the Bylaws must apply. The following Board Policy must provide instruction, direction, and guidelines regarding the General Manager and must remain in effect until such time it is amended or removed by the Board.

NOW, THEREFORE BE IT RESOLVED the Corporation must adhere to the following policy regarding the General Manager:

Any successful candidate for General Manager must be approved by the majority of the Board of Directors. The General Manager cannot be terminated without a majority approval of the Board of Directors.

The General Manager (“GM”) is responsible for the corporation’s entire operations and reports directly to the Board of Directors. It is the GM’s responsibility to implement Board decisions and initiatives in compliance with the Corporate Documents, as well as to maintain the operation of the corporation with senior management’s assistance. GM job performance review will be conducted annually by the President, with input from the Board of Directors.

GM’s key duties and responsibilities are as follows:

• A. The GM is charged to operate according to the published Mission, Vision, and Values statements.
• B. Responsible for leading and directing supervising all aspects of operations, communications, and personnel of RCSC. The GM is given the authority to make all management decisions to meet their responsibilities, including any and all expenditures, as long as such expenditures are maintained within the major categories of the approved annual budget. Major categories consist of Building and Infrastructure, Member Services, Food Service, Bowling, Golf, and General and Administrative. Transfer of budgeted funds between major categories must be approved by the Board of Directors.
• C. Utilize sound principles of practice and fairness for all Cardholders, homeowners, and employees in accordance with RCSC policies.
• D. Guide and facilitate strategic planning. Work with the Board to sustain financial stability. Assure ongoing fiscal ability to implement long-range plans for RCSC facilities and infrastructure. The GM’s primary goal is efficiently providing services to RCSC Cardholders.
• E. Promote infrastructure and facility enhancements to ensure that facilities are safe and aesthetically appealing and promote programs that enhance the overall Sun City AZ experience.
• F. Responsible for providing high standards of customer service and operation of RCSC facilities.
• G. Ensure compliance with all local, state, and federal laws, the Restated Articles of Incorporation, Corporate Bylaws, Board Policies, personnel policies, and all other corporate rules & regulations.
• H. Develop and comply with personnel policy, standard operating procedures, and departmental policies and procedures.
• I. Provide oversight for the negotiation and control of all contracts, such as those related to construction projects, rental tenants, purchased services, facilities maintenance, and purchasing agreements.
• J. Develop and administer, along with Senior Management, statistical indicators to evaluate ongoing services, facilities, and personnel and direct new services as appropriate.
• K. Implement marketing for Sun City AZ and RCSC along with management.
• L. Provide supportive guidance to facilitate the timely and responsive oversight of employee coaching, recruitment, orientation, and retention.
• M. Assure appropriate record-keeping is maintained, including but not limited to, incident reports relative to safety, security, and environmental concerns.
• N. Attend meetings for RCSC and serve as a liaison between the Board, personnel, and Cardholders.
• O. Manage legal matters for the corporation.
• P. Responsible for maintaining the confidentiality of any and all Board and Corporate business where confidentiality is required.
• Q. The GM is authorized to resolve RCSC Cardholder and Sun City property owner issues, including but not limited to annual property assessments, preservation and improvement fees (PIF), capital improvement fee (CIF), transfer fees, late fees, lien fees, and interest charges.
• R. The GM shall meet twice monthly with the President and Vice President to update them on any and all issues of concern to the GM, President, or Vice President.
• S. The Board Coordinator reports to the Board President, not the GM.
• T. The GM and the Board shall use the Performance Matrix in the operations of the RCSC.
• U. The GM shall present a forecast session monthly to the Board prior to the Board Meeting of all expected changes planned in the next three (3) to four (4) months.

Management consists of employees designated by title by the GM.

BE IT FURTHER RESOLVED that a copy of this resolution must be posted on the RCSC website for members and must be made available to members upon request at no cost.

Adopted and signed this 31st day of October, 2024, at a duly called Board meeting by a majority (5) of the Recreation Centers of Sun City, Inc. Board of Directors.
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https://suncityaz.org/board-policy-resolution-32-general-manager/

 

I think they should focus on recruiting in large golf markets like Florida and California. Palm Springs area has a lot of over 55 communities with Rec Centers and courses. They may find someone willing to leave these areas and come to Arizona!

 

That should quiet some of the boo-birds who complained about the last second-rate head hunter we hired. Robert Half was once the most prominent of names in the business. I'm less focused on someone with golf course community experience Eileen, it looks like the new director of golf is a real keeper. Thank God for that.

I would be remiss if i didn't at least elaborate on the importance of the re-writing of the GM's job description (recently completed). We allowed the long term general manager to write her own job descriptions and duties to the point of absurdity. Clawing those responsibilities back has been a long, slow, painful process and hopefully everyone has learned the lessons of failing to hold management accountable.

Maybe this one will be two steps forward, no more than 1 and hopefully none back.

 

Bill, I agree we don't necessarily need someone with golf course experience but over 55 community experience. A person that brings a positive vision, good communication skills, essentially a leader without much ego and ideas with a professional touch. I was thinking we need to cast a wide net, like Florida, Texas and California.

 

Why Robert Half
500,000+
job placements in 2024
300+
locations worldwide, offering local expertise backed by global scale
80%
of Fortune 500 companies are clients

From Robert Half website:
https://www.roberthalf.com/us/en

 

What I'm waiting for is to see the actual posting of the job and the salary range!!!!

 

FYI, it will not be posted on the RCSC as that is within the purview of the Board.

Executive Search 101. A search firm takes the requests and reviews their files for candidates most likely measure comparably with the client’s request. They schedule a screening interview with the prospective individual to set it appears to be a fit. OST likely they will interview several prospects and then submit a lit to the client for their interviews. The client ultimately selects the candidate they wish to hire.

As I said previously, a very long time friend worked for KornFerry and I was approached several times over my career by search firms.

 

You might want to check their website. I may be posted there.

Yes, Robert Half posts jobs on their own website and also utilizes various other job boards and platforms. They have a dedicated job search section on their website where you can find opportunities by location, including remote positions. Additionally, their jobs are listed on other popular job boards like Glassdoor, and they have a presence in multiple locations worldwide.
Where to find Robert Half jobs:

• • Robert Half Website:
    The primary place to find their job postings is on the Robert Half website.
  • Other Job Boards:
    They also post jobs on various other platforms, including Glassdoor, LinkedIn, and potentially others.
  • Locations:
    Robert Half has a global presence with offices and opportunities in many countries, including the US, Canada, Europe, Asia Pacific, and more.
  • Remote Opportunities:
    They offer a significant number of remote and work-from-home positions.
  • Specific Locations:
    You can find jobs by searching for specific locations like Miami, or using keywords like "remote" or "work from home"

 

That's the location I was referring to! I would suspect that the job would have been posted?

 

Knock yourself out Tom.